Archive for the ‘Videos’ Category

Celebrating the Possible

March 18, 2014

2014-02-14 11.25.42

Is it possible for a stadium redevelopment project to truly benefit the urban neighborhood in which it resides? This question is burning in the hearts and minds of residents who live near Orlando Florida’s Citrus Bowl.

In 2013, hundreds of them participated in a survey that assessed their interest in being a part of the next generation of the Bowl’s history. In short, they are very interested. The survey revealed eight key ideas for initiatives that residents believe will improve quality of life in the neighborhood. Nearly 200 residents are signed-up to be involved in specific initiatives and about 40 residents have emerged to help lead the way.

Steve Hogan, the CEO of Florida Citrus Sports (FCS), has expressed his commitment to work with the community. FCS is a non-profit that has been using the proceeds of its events to benefit children in the region for decades. Now, as the new stadium becomes a reality, they want to work with the neighborhood in which the stadium resides to focus this positive impact while still creating opportunities for children throughout the area.

Steve is part of a larger group of business leaders now known as LIFT Orlando who are making the same promise – to partner with residents to improve quality of life in the neighborhoods immediately adjacent to the stadium.

One of the last events held at the stadium before much of it was demolished was a Family Fun Day. Residents were invited out to be the first to see the results of the survey and to hear Steve Hogan’s pledge to meet the neighborhood half-way in order to make positive things happen. Children played and danced. Adults laughed and talked. Inspiring art work from the children depicting their hopes and dreams were on display for all to see. It truly was a celebration of what’s possible.

Now the work begins. Meetings have been taking place. Leaders are emerging. Ideas are taking shape. Here are the initiatives that are being discussed, some of which are underway.

  1. Youth Recreational Programming
  2. Neighborhood Advisory Board to Citrus Bowl
  3. Farmer’s Market
  4. Community Computer Center
  5. Walking Trail/Walking Clubs
  6. Housing Redevelopment
  7. Lake Lorna Doone Park Improvements
  8. West Downtown Business Association

If you are interested in more information or would like to be involved, please contact POLIS at If you are interested in reading the summary report distributed at the event, it is available here.

Phil Hissom

Phil Hissom is the Founder of the POLIS Insitute and the primary author of Dignity Serves. He can be reached at

Consider signing up for Dignity Serves, a six-lesson course that helps you rethink the way we serve others in our community. It teaches you to see problems differently and respond in a way that empowers those you serve rather than just meeting their immediate needs.


Socks for the Sole, Listening for the Soul

December 25, 2013


By Michael Joe Murphy

Stockings hung by the chimney with care … they’re not likely waiting for men, women and children who live on the streets. But gifts of clean, white socks provide comfort and warmth for the tired feet of the homeless who pound the pavement to get to anywhere they need to go.

Thank you, Scott Maxwell, for his Dec. 22  column in the Orlando Sentinel, “12 ways you can make a difference for area’s homeless.” The practical tips are holiday-themed but worth remembering 365 days a year.

Maxwell mentions keeping manna bags — filled with toiletry items and socks — in cars. I work in downtown Orlando. To his advice, I’ll add that there’s always room in backpacks, briefcases or purses for clean socks to give away.

Why white? They’re gender-neutral, good for men and women. Christmas is a prime time for sock drives, but the need is greatest during Central Florida’s rainy season. Even 90-second gully washers can mean wet feet. It’s easy to peel off wet socks and put on fresh ones after a downpour, especially when your best access to laundry is a sink in a public restroom. Clean socks are like gold.

My passion for socks and people who sleep under stars and in shelters was born during volunteering for a “listening ministry” for the homeless when I was out of work a few years ago.

This listening ministry is called Compassion Corner. It goes on at 425 N. Magnolia Ave., in the shadow of the Orange County Courthouse. There is a short video, “If I Hadn’t Met You,” about my fellow “listeners” and the people to whom we listened, and love. We dream that compassion corners spring up around the world.

When you listen, you learn. When you are willing to learn, you communicate respect. I’ve prayed for, and with, people in distress. More important, they’ve prayed for, and prayed over me.

One of the greatest joys is to affirm the dignity of people by listening to and talking with them about what they care about: the Orlando Magic, their children, favorite books and movies. By listening, you discover the gifts and talents that God has given them. You care about them and their stories. They care about you.

The people who live on Orlando’s streets will be there Christmas Day. If it’s not raining then, it might be the day after.

You never know who needs encouragement or a kind word or a pair of socks. Merry Christmas!

Michael Joe Murphy

Michael Joe Murphy

Michael Joe Murphy, a volunteer for the Polis Institute, can be reached at This commentary was originally published in the Orlando Sentinel,0,5134590.story.


Consider signing up for Dignity Serves, a six-week course that helps you rethink the way we serve others in our community. It teaches you to see problems differently and respond in a way that empowers those you serve rather than just meeting their immediate needs.


Smart Aid: Asking Good Questions When Supporting A Cause

June 10, 2012

By Rebecca Lujan Loveless

If you know me at all, you will not be surprised that I am consistently tweeting, facebooking, blogging or just talking loudly in public about practices that might seem good on the surface but, when the curtain is pulled back, reveal something other.  This blog post is about that.

If you’re anything like me, even if it’s hidden deep within the recesses of your heart, you have a desire to make a difference in the world when it comes to those suffering under the weight of poverty.  I have chosen to make this quest a part of my daily life by choosing a career in which I research and apply best practices of healthy and effective ways to see that change occur. But I realize that this path is not for everyone, and I get that for most, helping the poor is a matter of discipline and sacrifice.

I have a friend who said to me, “I’m not like you.  The poor make me anxious and sad.”

In her honesty, even she tries, in her own way, to do her part to alleviate the burden of poverty.  So whether you sponsor a kid in Africa or volunteer a few times a year at a food pantry, most of us are at least thinking that we’d like to help.

So we pay attention to commercials, tweets, magazine articles, blogs or recommendations of friends who tout their organization of choice that is helping the poor.  From education to ending hunger, AIDS to malaria, homelessness to home repair, we are drawn to causes that stir our emotion.  More than that though, I’m convinced that unconsciously, we are drawn to causes that seem easy to fix.

The suffering of others makes us feel uncomfortable, so we race to fix it in ways that make sense to us: Buy a pair of shoes, and someone else’s kid will get a free pair.

 “Ahhh,” we sigh with relief, “I feel better knowing I did my part.”  But did we? Watch this video to see what I mean.

Recently, a friend of mine was tweeting about a popular web-based non-profit that is feverishly working to give away products, services and cash to those who need it.  I wanted to have an informed conversation with her about why she chose to support this particular organization, so I went to the website to read up.  I combed through every page, every emotionally stirring story, all the FAQ’s about how to give and how it works.

My hunch was that this organization hadn’t spent much time researching dignified ways of building relationships with giver and receiver.  I guessed that there was not a thorough process to truly understand the nature of the needs, and therefore truly understand the most effective sustainable solutions.

My hunch was right.  Nowhere on the website did it address reciprocity, giving and receiving, or HOW the organization approaches vetting the needs.  So I inquired.  I sent an email to “hello@such&”  Here is a sample of a few of the questions (I have changed some of the exact wording to keep the organization anonymous):

  • Can I have access to the system that you use to vet potential needs?
  • What standard/s do you use to understand the nature of the needs you meet?
  • Is there a way to follow up with the recipient after their need has been met?
  • Is there evidence to support that the $ raised is contributing to lasting transformation?  If so, what measurements are used to produce the evidence?
  • Is there a platform for relationships to be formed between giver and receiver?
  • What is expected of the receiver in the process?

After a month of not hearing back from anyone, I emailed it again, thinking perhaps it got lost out there in the interwebs.  Within an hour, I a got a response from the founder of the organization.

I will spare you the details of his snarky response, but let’s just say that he did not “have time or capacity to answer my questions” and was not at all thrilled that I was asking these questions in the first place.  After a few back and forth emails, he asked if we could speak over the phone.  We set up a time to talk.  He never called.

Unfortunately, this scenario is not unusual.  When I question the methods and philosophy of any giving organization, I am typically met with defensiveness, dismissive language and a general incredulity that I would question the integrity of the leader/founder/staff, etc.

I coach and consult non-profits toward dignified service that promotes healthy relationships between giver and receiver, and asking probing questions is a part of my nature. I wish more people would do a healthy examination of the organizations they support with their money, time or tweeting power.  It takes more time and effort up front, but perhaps if we all started doing it, organizations would be more intentional about educating themselves and others on the best ways to help the people that they feel called to help.

Blindly trusting that your money, time, skills, or tweeting power is automatically going to make a positive difference contributes to factors such as dependency, self-sufficiency, paternalism between the haves and have-nots and may, in fact, be making the plight of those you wish to help worse.

If you are squirming in your seat, feeling flushed and ready to fire off an email or message me – or better yet, post on my wall for all to see – just take a second to think about this.

I know you want to be a good steward of your resources.  I know that you care about others.  I also know that for the most part, you may not have spent a ton of time researching best practices of dignified service to the poor.  I have.

Believe me, I can speak with a deep conviction on this because I used to blindly support “good” causes, too.  I was addicted to the idea of giving and helping the poor and had no actual idea if my efforts were doing what I set out to do.

I will never forget the first time a beautiful Malawian woman point-blank told me that my giving demeaned and disempowered her and her people. It was shocking to me that my good intentions were not enough.  I am still learning, and my philosophies are fluid and still have plenty of growing space.

But what I do know is that asking good questions will lead to smarter aid.

I believe we can make a difference if we do it with wisdom and maturity.

Next time a cause catches your fancy, by all means, look in to it!  You are drawn to that cause for a reason.  But ask questions!

You can start by taking a look at the questions I posed above and revise them to fit the purposes of the cause you want to support.  Or create your own questions that will help you understand the “hows” and “whys” of what that organization does.

Tell your friends on Facebook, Instagram and Twitter all about the cause you are supporting.  Better yet, tell them how you vetted the organization so you can stand with confidence that you are partnering with a thoughtful, intelligent and dignified cause that empowers lasting change.

Here are a few more questions that might get you started:

  • Who is involved in the decision making process in your organization?
  • Does the recipient get a say in the how, when and where goods and services are distributed?
  • Are the solutions being applied from inside the problem or outside the problem?
  • Whose idea was this solution?
  • What will happen when my funds/time/skills have been applied?  What is the follow-up process?

There are many, many more questions.  If you work in the development arena, I’d love to hear your suggestions of other good questions to ask when seeking to support a cause. I’d love to hear the responses you get when you start asking.

Either way, may you feel empowered to know, truly know, that you are a part of something healthy and beautiful.

Happy Asking!

Rebecca Lujann Loveless is the executive director of Polis Institute. She can be reached at

Consider signing up for Dignity Serves, a six-lesson course that helps you rethink the way we serve others in our community. It teaches you to see problems differently and respond in a way that empowers those you serve rather than just meeting their immediate needs.

From Losing Life to Loving It (Watch the video: Niki’s Story)

May 5, 2011

It has been a joy to get to know Niki over the last couple of years. She is wise and strong. Her story is an awesome example of how we heal by engaging our God-given talents to build others up. The principles taught in Dignity Serves have helped her become a community leader and an inspiration. Listen as she explains how God is using her through her disability and as she describes how she went from losing life to loving it.

How is Jesus serving you? (pt2)

February 4, 2011

Jesus often serves us through other people. And it certainly helps to clue them in as to what we really need. This vulnerability can be scary. Knowing it is He who ultlimately meets our need gives us the confidence to open up, to look for His agents of mercy as it were. While some will let us down, many will respond with care and we might be surprised at who God uses to bring the love and affection our way. Listen as Rebecca Lujan Loveless shares an answer to the question “How is Jesus serving you?”

How is Jesus serving you?

January 27, 2011

The Bible teaches that Jesus did not come to be served but to serve. He showed us the plan of God, taught us the ways of God, and pointed us homeward. He did his work as a servant. Many who follow him, though, lose touch with his servant-ness. We create elaborate worship experiences, study interesting theology, strive for obedience, strive for grace. Work, worship, wonder – when will we just stop and let him do what he does best, serve us? Dignity Serves insists that Jesus Serves. How is he doing that in your life, today? Does the current manifestation of his martyrdom matter to you? Is he healing you, feeding you, finding you?

Here’s a brief conversation between Dan Crain and Phil Hissom answering the question:

I used to be You

January 12, 2011

Dignity Serves contributor Brian Sullivan tells the story of a woman he came to know while serving at a mission in Orlando. He discovered how the blessings in his life were a painful reminder of loss in her life. This story is in Lesson One of the Dignity Serves curriculum.